Refund Policy
We want you to be completely confident in Drape POS. All new subscriptions come with a 14-day money-back guarantee.
Last updated: August 2026
14-Day Money-Back Guarantee
If Drape POS does not suit your store within the first 14 days of your paid subscription, contact us for a 100% full refund—no hassle, no complicated questions.
1. Software Subscription Refunds
- Monthly Subscriptions: You can cancel anytime. If canceled within the first 14 days of starting your subscription, you are eligible for a full refund.
- Annual Subscriptions: Cancellations within 30 days are eligible for a pro-rated refund.
2. Hardware Return Terms
Unopened receipt printers, barcode scanners, and cash drawers purchased through Drape POS can be returned within 30 days of receipt. Defective hardware items are covered under a 1-year replacement warranty.
3. How to Request a Refund
To request a refund or ask billing questions, email our team with your business name and account email. Refunds are processed back to your original payment method within 5 to 10 business days.
Need help with a refund or billing?
Reach out directly to our billing team and we will assist you right away.
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