Refund & Cancellation
Policy
Clear, merchant-first rules governing Drape POS SaaS subscriptions, annual plan cancellations, POS hardware returns, and dispute resolutions.
Merchant Trust Commitment
We want merchants to grow with Drape POS with complete peace of mind. If our Point-of-Sale platform does not meet your business requirements within your first 14 days of paid subscription, we will issue a full 100% refund without friction.
1Software Subscription Refund Terms
Monthly subscription fees are charged at the beginning of each billing cycle. You may cancel your subscription at any time. Your access will remain active until the end of the paid cycle. Partial month pro-rated refunds are not issued for monthly plans unless claimed under the 14-day initial money-back guarantee.
Merchants who subscribe to annual plans receive a discounted rate. If an annual plan is canceled within 30 days of purchase, you are eligible for a pro-rated refund calculated by subtracting the standard non-discounted monthly rate for the active period.
2Hardware Purchase Return & Warranty Policy
Drape POS hardware accessories (receipt printers, barcode scanners, cash drawers, card terminals, and register stands) are covered under the following terms:
Unopened, undamaged hardware in original packaging may be returned within 30 days of delivery for a full product refund (minus 10% restocking fee).
Hardware arriving Dead on Arrival (DOA) or showing manufacturing defects within 1 year is replaced free of charge with prepaid return shipping labels.
Custom printed receipt paper rolls, barcode labels, and hardware damaged due to liquid spills or physical abuse are non-refundable.
Please note: Drape POS provides point-of-sale management software to store owners. Drape POS does not process or issue refunds to end-retail shoppers buying items at merchant stores. Retail customers seeking refunds for store purchases must deal directly with the retail merchant in accordance with the store's return policy.
3Refund Processing Matrix & Timelines
| Service / Product | Eligibility | Refund Amount | Channel | Timeframe |
|---|---|---|---|---|
| First SaaS Subscription | Within 14 Days | 100% Full Refund | Original Payment (Stripe) | 5 - 10 Days |
| Annual SaaS Plan | Within 30 Days | Pro-rated (Minus active) | Stripe / Bank Wire | 5 - 10 Days |
| Hardware Accessories | Within 30 Days | Fee (Less 10% restock) | Original Card / Credit | 7 - 14 Days |
| Defective / DOA Hardware | 1-Year Warranty | Free Replacement | Prepaid Express Delivery | 2 - 3 Days |
How to Request a Refund
Submit your request with your Merchant Store ID and billing invoice number.
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