Refund Policy

Last updated: February 12, 2026

1. Overview

At Drape, we strive to provide excellent service and ensure customer satisfaction. This Refund Policy outlines our guidelines for subscription refunds and cancellations.

2. Subscription Plans

Drape offers both monthly and annual subscription plans. Each plan type has specific refund terms:

2.1 Monthly Subscriptions

  • Monthly subscriptions are billed at the beginning of each billing cycle
  • No refunds are provided for partial months
  • You can cancel at any time, and your access will continue until the end of your current billing period
  • No charges will be applied for subsequent months after cancellation

2.2 Annual Subscriptions

  • Annual subscriptions are billed once per year
  • A prorated refund may be available within 30 days of purchase
  • After 30 days, annual subscriptions are non-refundable
  • Cancellations after 30 days will take effect at the end of the annual period

3. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for first-time subscribers on annual plans:

  • Applies only to your initial subscription purchase
  • Does not apply to renewals or plan upgrades
  • Full refund available if requested within 30 days of purchase
  • Refund requests must be submitted via our support team
  • Access to the Service will be terminated upon refund processing

4. Exceptions and Special Cases

4.1 Service Outages

If our Service experiences significant downtime or outages:

  • We may provide service credits or prorated refunds
  • Eligibility depends on the duration and impact of the outage
  • Credits or refunds are determined on a case-by-case basis

4.2 Billing Errors

If you were charged incorrectly due to a billing error:

  • Contact our support team immediately
  • We will investigate and correct the error
  • Full refunds will be issued for verified billing errors
  • Refunds typically process within 5-10 business days

4.3 Account Termination

If we terminate your account for violation of our Terms of Service:

  • No refunds will be provided
  • You forfeit all remaining subscription time
  • Access to the Service will be immediately revoked

5. How to Request a Refund

To request a refund:

  1. Contact Support: Email our support team at support@drapeglobal.com with "Refund Request" in the subject line
  2. Provide Information: Include your account email, subscription details, and reason for refund
  3. Wait for Review: Our team will review your request within 2-3 business days
  4. Receive Decision: You'll receive an email with our decision and next steps
  5. Refund Processing: If approved, refunds are processed within 5-10 business days

6. Refund Processing Time

Once a refund is approved:

  • Credit card refunds: 5-10 business days
  • PayPal refunds: 3-5 business days
  • Bank transfers: 7-14 business days

Processing times may vary depending on your financial institution. The refund will be credited to the original payment method used for the purchase.

7. Cancellation Process

To cancel your subscription without requesting a refund:

  • Log in to your Drape account
  • Navigate to Settings → Billing
  • Click "Manage Subscription" or "Cancel Subscription"
  • Follow the cancellation prompts
  • Your access will continue until the end of your current billing period

Alternatively, you can contact our support team to assist with cancellation.

8. Plan Downgrades and Upgrades

8.1 Upgrades

  • Upgrade charges are prorated based on your current billing cycle
  • You pay only the difference for the remaining period
  • Upgrades take effect immediately

8.2 Downgrades

  • Downgrades take effect at the end of your current billing period
  • No partial refunds are provided for downgrades
  • You retain access to your current plan until the period ends

9. Free Trial Policy

If we offer a free trial:

  • No charges are applied during the trial period
  • You can cancel anytime during the trial without being charged
  • After the trial ends, you will be automatically charged unless you cancel
  • Trial periods are available only once per user/business

10. Non-Refundable Items

The following are non-refundable:

  • Custom development or integration services
  • One-time setup fees (if applicable)
  • Third-party service fees or add-ons
  • Data export or migration services
  • Training or consulting services already rendered

11. Data Retention After Refund

Upon receiving a refund:

  • Your account will be downgraded to the Free plan (if available) or closed
  • Data is retained for 30 days to allow reactivation
  • After 30 days, all data may be permanently deleted
  • You can request immediate data deletion by contacting support

12. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be communicated via:

  • Email notification to registered users
  • Notice on our website and within the Service
  • Updates to this page with a revised "Last updated" date

Continued use of the Service after policy changes constitutes acceptance of the updated terms.

13. Contact Information

For refund requests or questions about this policy:

Email: support@drapeglobal.com
Subject Line: "Refund Request" or "Refund Policy Inquiry"
Website: drapeglobal.com

Our support team typically responds within 24-48 hours during business days.

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