Privacy Policy

1. Introduction

Drape ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce and point-of-sale management platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide when you:

• Register for an account
• Subscribe to a paid plan
• Contact our support team
• Use our services

This may include:

• Name and email address
• Business name and information
• Billing and payment information
• Phone number and contact details
• Profile information and preferences

2.2 Automatically Collected Information

When you access our Service, we automatically collect:

• IP address and device information
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website addresses
• Usage patterns and analytics data

2.3 Business Data

As a business management platform, we store data you provide about:

• Products and inventory
• Sales transactions
• Customer information
• Store settings and configurations
• Staff and team members

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our Service
• Process your transactions and manage subscriptions
• Send you technical notices and support messages
• Respond to your inquiries and provide customer support
• Improve and optimize our Service
• Monitor usage and analyze trends
• Detect and prevent fraud or security issues
• Send marketing communications (with your consent)
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

• Payment processors (Stripe, Paddle)
• Cloud hosting services (Supabase, Vercel)
• Email service providers
• Analytics providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes or government requests
• Enforcement of our Terms of Service
• Protection of our rights, property, or safety
• Investigation of potential violations

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure payment processing
• Regular backups and disaster recovery plans

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Service
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Your Rights and Choices

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your information
• Export your data in a portable format
• Opt-out of marketing communications
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@drapeglobal.com

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and preferences
• Analyze usage and improve our Service
• Provide personalized content
• Measure marketing effectiveness

You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our Service.

9. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our Service. Your continued use after such modifications constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@drapeglobal.com
Support: support@drapeglobal.com
Website: drapeglobal.com